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Feedback Commons

A survey tool to improve your feedback practice while gaining insight from other organizations doing similar work.

How it works

Design

Build a survey from a pool of vetted questions. This allows you to find questions that others have already found useful, and compare your responses with your peers later.

Collect

Use the web, paper, or tablet to get responses from any constituent group. We combine the data from multiple sources for you.

Analyze

Good analysis helps you understand your feedback, as well as understand your impact through the eyes of the people.  We provide a powerful set of analytical methods that give you clear, actionable insights arising from your data.

Benchmarking: We help you compare what people say about you with what others have said about similar organizations using a mix of qualitative and quantitative methods. This is what businesses do every day to measure customer satisfaction, and what stock markets do to measure a company’s growth. It’s not rocket science; it’s math.

[Click] More on analysis features of the commons

Collaborate

Discuss your work with others and share experience and learning in the Feedback Commons practitioner community.

Why does this matter?

All feedback is local. Good feedback results from understanding relationships in context. The Feedback Commons is a tool to advance feedback practices, which strengthens relationships, which makes the work succeed. In the timeless words of Lao Tzu:

Go to the people.
Live with them. Learn from them. Love them.
Start

with what they know. Build on what they have.
And when the work is done, the people will say 'We have done this ourselves!'

Here at the Feedback Commons we hold these truths to be self-evident,

that effective feedback loops

dramatically accelerate collective learning

to solve our most important societal problems,

that when organizations have good feedback hygiene

it leads to better results for people,

and that by amplifying the voices of those least heeded and most unappreciated

we reduce the deficits of empathy

and inequalities of power

that hobble humanity.

Sign up now. It’s free.

Click that link to introduce yourself to us in an email and you’ll be the first to hear when everything is ready!

Get started with our one-question feedback experiment

Listening to a community takes time. The process can seem daunting. We created this little tutorial to demonstrate that any organization can learn how to listen by asking one question to a small group of people, and complete the feedback loop in one day. Try it out!