This tutorial will walk you through the steps of using feedback as a reliable performance signal. When you manage to it you will improve your performance and outcomes over time.
We understand it takes some convincing for anyone to trust any one signal when making big decisions. That's why we built this tutorial - to show you!
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Because you aren't logged in and may not have an account yet, this version will only demonstrate how it works. If you want to try a fully live version without creating an account, try our Delighted Experiment.
If you follow this process, you'll discover a simple but robust signal with these characteristics:
This tutorial illustrates how you develop that agile, reliable signal in the form of a one question survey:
When you manage data intelligently and flexibly, your understanding of how other people see you gets deep and useful.
In order to send a survey that best matches the context in which your organization wants to collect feedback, pick one from among these:
Depending on what type of work your organization does, one of these might be a better way to ask people you work with for feedback. Choose one of these:
Here is a sample of the survey you will be sending out. The one question will appear in their email box,and after responding, they will see a place for comments. Past research has shown that people who give 9s or 10s to this question are essential your organizations's growth and influence.
Most people you will survey will fall into these broad groups:
These categories overlap but are useful during analysis, nevertheless. So please check all that apply to this specific survey.
for each box you check, we will ask you for emails of some people in that group later!
Explain why you are asking and how you will use their feedback. This is an important step to instill confidence in the process. Encourage them to be honest. And remind them it only takes 2 seconds.
Because you are not logged in, we won't send a survey for you today, so there's no need to actually customize this message. Click Next.
Allowed html: strong, tables, inline styles, images. No links.
Next, you would paste your emails into the box, and personalize your introduction for each group of stakeholders. Since you are not logged into the Feedback Commons or have not signed up yet, this is just a demo of what it would look like.
Here is how your email message would display:
Thank you for sending us your feedback! We are in the middle of planning a new strategy, and we care about what you think. Taking two minutes to share could help us dramatically improve next year's services.
We also allow you to embed this survey into your own outgoing mails or collect on paper, if you like. Because this survey has only one question, it can be completed within the body of an email.
After you insert your email lists and send the survey out, we track your responses on our campaigns console. This is where you can see how people are responding, and initiate an analysis of each group's responses. We'll also ping you when a survey is worth analyzing.
When you have data to analyze, our tools will guide you through the process. We also have people who are ready to show you how to do this the first time, because we believe you will find it so easy and useful, you'll never believe you did this the hard way for so long.
Check out our interactive example of how this survey can be analyzed.
Examples of visualizations of structured and unstructured (text) questions