Measuring the impact of your programs on the people you aim to serve often takes years. Most positive change appears long after the funding has ended.
We believe that many organizations that can listen to the people served more effectively, and harness their feedback to better prioritize and manage on a day-to-day basis. To do this, organizations need easy-to-use tools and helpful guidance. This site provides both.
We will now demonstrate some features of the Feedback Commons.
Listening works if you give people a chance to speak for themselves, and you keep the system simple. All you need is one question, and a box for comments:
The power of the question comes from comparing it to hundreds of organizations that have also asked this question. It gives you a reality check on the true quality of your work, as perceived by the people whom you aim to serve. The comments yield deeper insights on how to improve.
Often the people you most need to hear from – those you aim to serve – are not going to be online. Paper is still the best way to gather feedback. You can combine many collection methods in your outreach and analyze them all together, or split them apart later – with our analysis tools.
If you're not sure how to make it easy for people to tell you what they think about your work, our interactive tutorial will walk you through the most important things to consider. The right approach depends on your context, what you want to learn, and how often you need feedback, in order to improve your programs.
Regardless of what you choose, we recommend well-tested questions and we'll show you how to combine the data from multiple listening channels in the subsequent analysis.
In fact, if you have ever collected any sort of data from people before, or done a survey to help you inderstand your intended target people and the issues they face, we can do a free data audit for you.
First, upload your CSV. Then we'll tell you how the questions you ask (or the things you measure) compare with what other organizations have asked the people they serve elsewhere.
This is a big deal. In the past, funders and official aid agencies have tried to get everyone to measure the same things, and failed. We're letting you know how close you are to the de facto standards that exist because others are already measuring these things. Based on this knowledge, you decide what to standardize, and what to ask, weighing the benefits of standards versus discovery. That's benchmarking with autonomy.
We have a long way to go, but this is the future: Using evidence to think about change and redesign. Organizations that manage their performance using feedback. If you want to be a leader, take this simple quiz and discover how prepared your organization is to be a feedback-driven organization.
Don't worry. We have tutorials to guide you every step of the way to an effective feedback practice.
The Feedback Commons presents your results alongside the aggregate results of similar organizations (without names). These benchmarks help you decide whether you are doing well enough or still need to improve. This benchmarking is a feature of all surveys and tools on the Feedback Commons.
We have a tutorial that walks you through reading charts, making sense of benchmarks, and how you can discover any interesting pattern in your data (or let our algorithms suggest some meaningful statistical patterns to explore).
In most parts of the charity / funding world you still need to print out a physical document for meetings or to include in your reports. Our online analyses lets you export the charts as PDFs.
You can also download the data as a CSV / excel, of course, so you can do more analysis.
As we've already alluded to, the power of data comes when organizations pool it and analyze the larger, aggregated form. There's much knowledge to be gained by cooperating with other like-minded organizations. The approach we take in the Feedback Commons is to give you the freedom to customize your design while still enabling you – the individual organization – to merge your data sets together and compare yourself with others (performance benchmarks) without restricting your designs.
You get the most mileage when you join a specific neighborhood on our site, where the benchmarks will be more specific to your context. Neighborhoods are how we organize people into communities of practice, and get funders to support this collaboration.
We also offer private neighborhoods where funders and grantees can collaborate.
Based on your feedback, we've recently added new stuff...
That's what we're building. We'd love to know which of these features interest you most.
In addition, could we follow up with you on a call?
Any other comments?
Afterwards, we'll direct you to other tutorials.