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TutorialDescriptionStepsCompleted
A radically simple one question surveyThis tutorial will walk you through the steps of using feedback. We introduce a one-question survey that can provide you with a reliable (though minimalist) performance signal. When you manage to it you will improve your performance and outcomes over time. This is a micro-demo of what's possible with a fuller approach to performance management.14
Experiment: Your first feedback loopStart a conversation with up to eight people who know something about your organization's work. This experiment (powered by Delighted) is not designed to provide enough feedback to yield deep insights or reliable answers, but it prepares you to build a feedback system for your organization that will. If you did the one-question tutorial, you don't need to do this one too.10
Introduction to Constituent VoiceConstituent Voice is Keystone's method for systematic listening. We explain how we transform what you hear into performance data, so you can learn through a dialogue with the people you aim to serve.6
Designing your feedback systemThis takes you through the steps in a full feedback system. It demonstrates the Constituent Voice method through the real example of CEO, an organization that runs a prison-to-job-placement work transition program in the US. Understanding this will help you begin to strengthen your organization’s feedback capabilities.10
Survey DesignThis explains how to adapt constituent voice and simple, rapid feedback surveys to a crisis context, where decisions must be fast and agencies responsive to changing needs. Ground Truth is a part of Keystone that has worked in Sierra Leone (Ebola), Nepal (Earthquake), Syria (refugees) and elsewhere. Part one is on Survey Design.10
Net promoter and external benchmarkingThis introduces two core concepts behind all relationship surveys. First, how high and low scores can yield actionable insights about the group you have a relationship with. Second, how even a one-question survey can yield deeper analysis by examining the results in multiple contexts.5
Dialogue and Course CorrectionThis explains how to adapt constituent voice and simple, rapid feedback surveys to a crisis context, where decisions must be fast and agencies responsive to changing needs. Ground Truth is a part of Keystone that has worked in Sierra Leone (Ebola), Nepal (Earthquake), Syria (refugees) and elsewhere. Part three focuses on dialogue and course correction.10
Data CollectionHow to collect data to meet your organization's needs and goals.18
Feedback Commons Product tourWhat does the Feedback Commons offer organizations? How can we help you learn more, faster and simplify the listening process?11
Exploring your dataUnderstand the features of our basic data exploration tool.10