After you build a survey and invite others to take it, we will send you an email to come back and explore the data. Your survey's analysis page may look like this:
Start by selecting a question.
If you have a simple survey, there may only be one dropdown list of questions. If your question has any comments associated with it, they will appear below.
The main chart shows the percent of responses to this question that were negative (0 to 6), neutral (7 or 8), and positive (9 and 10) in red, yellow, and green boxes. Beside it a net performance score, or NPS, appears. NPS scores can range from -100 (everyone is negative) to +100 (everyone is positive). If you would like a longer explanation on this calculation, look at our other tutorial before continuing.
Because these surveys are anonymous, we can show you which comments correspond with which scores, but you won't see the names or emails of people who responded here.
Our charts represent the percentage of respondents who gave this question low, medium, or high scores.
Quiz: Are scores for this question improving or degrading over time?
Most surveys have two lists of questions. The list on the left are quantitative, typically asking for a 0 to 10 score. Those on the right are open comments. If you select a different question, the old data disappears. At the top you may see additional buttons. These "grouping variables" are labels associated with responses that let you split the analysis apart into sub-groups.
Select both a quantitative question on the left and a qualitative question (text responses) on the right.
When you select a text question, you may notice that there are some gray circles next to the comments under the Colorize button. These comments have not been associated with any scores yet, and were not linked in the original survey. Press the Colorize button to associate them.
The "Colorize" button matches scores to these text responses based on whatever quantitative question you selected.
Your analysis can combine different types of questions, from multiple surveys. Use this button to explore combinations of quantitative (scores) and qualitative (text) from multiple data sets. Any two questions that are on the same survey can be matched. If the circles remain gray, then there was no way to match the data up.
Next, try pressing the buttons at the top under "Filters." You'll see a "Processing..." message appear briefly as new data is fetched.
This displays your question, split by the labels associated with that button.
If no data appears after processing, go and unselect your quantitative question by choosing "[No question selected]" then re-select it. New data will appear, separated by the labels you have chosen.
These are some of the features available with the presenter:
Next: We'll redirect you to your dataset!